Service Level Addendum

This Service Level Addendum (“SLA”) is a contract document in connection with the Agreement
between Client and Legion Technology, Inc. (“Legion”) and outlines Legion’s commitments in
response to support events that are documented in a support ticket via Legion’s ticketing system.
This SLA also sets forth potential credits available to Client if Legion fails to meet its Response
Metric. Such potential credits are Legion’s only obligation and Client’s only remedy for Legion’s
failure to meet the Response Metric. Capitalized terms not defined herein will have the same
meaning as in another applicable contract document between Client and Legion.

1. Response Commitment
   A. Response Metric.
   “Response” means the time between receipt by Legion of a support ticket and
   the time that Legion contacts, or attempts to contact, Client regarding the issue,
   excluding exclusions listed below.
   “Response Metric” means for each Priority Level Condition in the table below, the
   Response Metric set forth opposite the Priority Level Condition.
   B. Exclusions. Delayed response time resulting from the following are excluded from
   the Response Metric:
   i. Routing anomalies, asymmetries, inconsistencies, failures of the Internet
   and other causes outside of Legion’s control;
   ii. Scheduled Maintenance events as defined in Section C below;
   iii. Emergency Maintenance events as defined in Section C below;
   iv. Timeliness of support, response, and resolution efforts of third-party
   providers and solutions included in Services;
   v. Client requested or instructed actions, whether performed by the Client,
   Legion, or a third party, that impacts Response;
   vi. Action or failure to act of Client, Client’s personnel, or any Authorized User;
   and
   vii. Incorrect information provided by Client or entered by Client in the support
   ticket.
   C. Maintenance Exception Definitions.
   i. “Scheduled Maintenance” means a period for which the Services are
   scheduled to be unavailable for preventative maintenance, install upgrades
   or perform similar work.
   ii. “Emergency Maintenance” means a period for which Services are
   unavailable due to exigent circumstances, as opposed to Scheduled
   Maintenance. Legion shall provide notice as soon as is reasonably
   practicable but no later than forty-eight (48) hours after the Emergency
   Maintenance is completed.
   D. Credits.
   Except for exclusions from the Response Metric, if the applicable Response Metric
   is not met to the extent set forth below, upon Client’s written request and
   verification of the credit by Legion, Legion shall apply the applicable corresponding
   credit solely to Client’s next following invoice or obligation. The applied credit is
   Client’s sole remedy for Legion not meeting the Response Metric. Credits do not
   aggregate, do not rollover from month to month, and are not available for a support
   ticket that is auto closed due to Client non-response. The credit amount will be
   calculated as the applicable percentage of Services fees for the month in which
   the Response Metric is not met and applies only to the impacted Services
   component(s). Credit for any single failure shall not exceed ten percent (10.0%) of
   the monthly Service fees for the impacted component(s) of the Services and Client
   is not entitled to multiple credits for the same or contemporaneous Response
   Metric failure.

Length of Response Metric Failure	Percent Monthly Credit
> double the applicable Response metric	5.0%
> triple the applicable Response Metric	10.0%

All credit requests shall be communicated solely via a ticket in the Legion ticketing
system within seven (7) calendar days of the incident giving rise to the credit. The
request ticket must express the desire to claim a Response Metric credit and detail
the way in which Client was materially adversely affected by the delayed response
time. After submission of the ticket requesting a credit, Client has thirty (30) days
to deliver any additional information that Legion requests.

2. Issue Response
   Legion client support services for Priority Level Conditions set forth below are available via the
   Legion ticketing system. Priority Level Conditions shall be reported to Legion by submission of a
   ticket via the Legion ticketing system. Client agrees that Legion may meet the Response Metric,
   but resolution of an issue requires cooperation by the users experiencing the issue. If an affected
   user does not respond to Legion in its efforts to address a Priority Level Condition, Legion will
   send notice to the user and thereafter the support ticket will be automatically closed within 24
   hours if the user does not respond to Legion regarding the issue.
   Support issues that involve third-party solutions included in Services are subject to the service
   level agreement and availability of support offered by the third party. Support provided by the
   third-party may be available on a basis different than Legion client support services. Details
   regarding third-party providers included in Services provided by Legion are set forth online at
   https://legiontech.com/legal/.
   Business hours, as used in the table below, mean Monday through Friday, 8:00 a.m. to 5:00 p.m.,
   Central Time zone, excluding holidays. Criteria for the Priority Level Conditions and the Legion
   Response Metric are the following:

Priority Level Condition	Response Metric
Priority 1: Critical issue requiring immediate and sustained effort, e.g., company-wide outage	Respond to Client within 1 business hour after receipt of support ticket. As necessary, respond onsite within 3 business hoursafter initial response. After business hours and on holidays: Respond to Client within 2 business hours after receipt of support ticket. As necessary, respond onsite within 4 business hours after initial response.
Priority 2: Significant disruption to business, many users impacted (or VIP user), e.g., department-wide outage	Respond to Client within 2 business hours after receipt of support ticket. As necessary, respond onsite within 4 business hours* after initial response. After business hours and on holidays: Respond to Client within 4 business hours after receipt of support ticket. As necessary, respond onsite within 6 business hours* after initial response.
Priority 3: Operations restricted, workaround available, e.g., few individuals affected	Respond to Client within 12 business hours after receipt of support ticket. As necessary, respond onsite within 4 business days* after initial response. After business hours and on holidays: Respond to Client within 24 business hours after receipt of support ticket. As necessary, respond onsite within 4 business days* after initial response.
Priority 4: Minor impact, workaround typically deployed	Respond to Client within 24 business hours after receipt of support ticket.

• Onsite response and support is available solely in Oklahoma City to client locations that are within a 30-minute driving radius of the Legion office.